FAQs
Q: What is a “guaranteed guest count”?
A: Your guaranteed guest count is the amount of attendees you plan to feed. This is the amount of food we will bring. We prepare for 5% over your guaranteed count. We also count the attendees. Your guaranteed guest count must be confirmed 14 days prior to your event date.
Q: What happens if I go over my guaranteed count?
A: We do bill a “per person” fee plus a 25% surcharge regardless of food quantity. If it is possible, we will go get more food. At times that is not possible, so please do not underestimate.
Q: How do we keep track of the guest count?
A: A form of head count is required. For private parties, our event manager keeps count. For events in public areas or parks we use wristbands or tickets. Guests will only be allowed to fill one plate at a time, unless they are assisting children.
Q: When do I need to guarantee my guest count?
A: You can increase your guest count all the way up to 7 days before your event, provided food is still available to order. For example, seafood may be a special “advance ordered product.” It may be possible to decrease your guest count on a case by case bases, however decreasing your count may increase your per person price.
Q: What is the Staff Uniform?
A: The DiVine Events’ Signature Uniform is a black shirt and slacks with our signature green tie. For barbecues and casual affairs, staff will wear Khaki or black pants, or blue jeans/shorts and our DiVine Events T-shirts or polo shirts.
Q: Is the Staff trained and licensed?
A: All Food Servers are required to have health cards and have had proper training in food handling. All Bartenders are additionally required to have their TAM and Sheriff’s cards. All Warehouse and Set-Up Staff have completed the appropriate safety training courses to operate equipment.
Q: How do I retain the services of DiVine Events?
A: We require a 50% deposit at the time of contract to secure the date of your event. The balance is required 14 days prior to the event date. Don’t wait too long to secure your date, especially for picnics and holiday parties.
Q: What type of payments do you accept?
A: We accept personal and company checks as well as all major credit cards. Your deposit constitutes agreement of contract. A 3% credit card fee is added to all American Express payments.
Q: What does my party include?
A: Our events include up to 3 hours serving time (without incurring overtime charges), buffet tables with full-lenght cloth linen in standard colors, as well as all necessary serving pieces and utensils, and complete set up and clean up. Your proposal will include any other items that we will or will not provide, so please read carefully.
Q: Can I bring my own food?
A: Yes, however the food you bring MUST be kept separate from the food we provide and must be clearly marked that it is from you or your guests. We are not able to handle your food in any way due to Clark County Health District Regulations. If you decide to bring your own food, make sure you have assigned a guest or helper to handle and maintain, as our staff can not and will not do so.
Q: Can I bring my own beverages?
A: Yes, but be sure to consider tubs, ice, cups, etc. and someone to maintain and refill. If you provide liquor beverages, you will be required to pull a special liquor permit for the day. Our liquor license and liability insurance will not cover your liquor.
Q: Do we get leftovers?
A: Leftovers are NOT allowed to be taken per Clark County Health District Regulations.
Q: What happens after we sign the contract?
A: Our Catering Director or your assigned Event Manager will contact you a couple of weeks before the event to set up a walk though at the site and answer any questions you may have. Please make sure you cover any questions or concerns with your manager at that time. At that time, they will coordinate with you the time that they will arrive to set up your event.
Q: Are gratuities included?
A: The 22% service charge on your order covers our liability insurance, delivery fees, fuel costs, and operating expenses. If you feel you received excellent service, tips may be given to your service team at your discretion.
Q: Do you have references?
A: Yes, after each event, we send an evaluation form to our clients. All evaluations are kept and discussed at our staff meetings and we constantly strive to perfect our service and quality of food. We can provide references and evaluations upon request. We would greatly appreciate your reference after successful completion of your event.
PRICES ARE SUBJECT TO CHANGE
Prices are based on the number of guests, date/times of event and market costs of food and are subject to change with count alterations or changes in market condidtions. Proposals expire after 30 days.